FAQs

What do I wear?

MASSAGE: For a massage, you will typically undress completely (or leave underwear on). You will be draped securely with a sheet for the duration of the session with only the area being worked on being un-draped. There are some types of massage that may be performed fully clothed so if that is your preference, please speak with your massage therapist.

FACIALS: For facials, you will typically undress from the waist up and be draped with a cozy sheet, towels and blanket. This protects your clothes from being exposed to skincare products and moisture while allowing your neck, shoulders, arms and hands to be available to receive massage. For Express Facials (30-minutes) you do not need to undress, we can protect your clothes with a towel as massage (aside from facial massage) is not performed during these appointments.

Should I shave first?

MASSAGE: No need to shave prior to receiving a massage. Body hair is no problem! If being clean-shaven for your session is important to you, please shave at least 48 hours prior to your appointment. Do not shave the day-of as your skin will be more likely to become irritated.

FACIALS: If you shave or wax your facial hair, please do so at least 48 hours prior to your scheduled facial. Do not shave the day-of your facial as your skin is more likely to become irritated. If you have a beard, mustache or side-burns, you can still receive a facial, the skin of your face in the area of your facial hair may be avoided depending upon the thickness of the hair or the products selected for the service.
Men need facials too.

WAXING: Please don’t. To effectively provide a waxing hair removal service, the hair should be at least the length of a grain of rice.

Do you really need to know my health history and medications?

Yes. Please disclose all health and medication information to your provider. This helps our provider to give you good service and make treatment decisions that are safe for you based on your unique situation. Your information is always kept confidential, strictly between you and your service provider.

Should I tip my provider?

This is totally up to you. The best tip you can give your service provider is to write them an amazing google and/or social media review and refer your friends, family and colleagues.
Tips are accepted but never expected. Please feel no pressure either way.

Office Policies

  • A minimum of 24-hours notice is required to cancel or reschedule an appointment without being charged a late cancel fee of $40 or 50% of the costs of the scheduled service(s), whichever is greater.
    A Cancellation of less than 4 hours notice will be considered a No-Show and responsible for the full cost of the scheduled service(s). In some instances, you may be permitted to send another party to your appointment in your place if you are unable to attend. This must be approved by Haven Wellness LLC.

    All No-Shows will be responsible for 100% of the cost of the scheduled services which must be paid before rescheduling will be permitted. Repeat No-Shows (Two or more), will be required to pre-pay for all services going forward.

  • If you are ill, please cancel your appointment. Cancellation fees may be waived on a case-by-case basis, so please reach out promptly.

    Your service provider will also cancel appointments in the event that they are ill, with as much notice as absolutely possible. Please provide our office with that same courtesy to keep everyone well.

    This includes any skin-related contagious condition such as poison-ivy rash, shingles, cold sores, impetigo, staph, MRSA, scabies, etc.

  • All appointments scheduled online will require a card-on-file to book. The card-on-file is not charged until your service has been completed, or in the event of a Late-Cancel or No-Show fee being due. You can always use a different form of payment at checkout on the date of your service if you wish. Cash and all major credit cards are accepted.

    All appointments for new clients, regardless of online or phone scheduling will be required to provide a card-on-file to secure the appointment and acknowledge office policies for cancellations and illness.

    High ticket services may require a deposit to book.